Refund Policy
At Skin Tea LLC, we prioritize quality and hand-check every item before it leaves our shop. Because we sell personal care items, all sales are considered final.
Returns and Compensation
We are happy to provide a refund or a replacement under the following conditions:
- The package arrived with broken or damaged goods.
- You received an item different from what was ordered.
Please reach out to our team within 48 hours of your delivery date and share:
- The order number found in your email.
- Sharp photos illustrating the damage, the exterior packaging, and the shipping label.
Regrettably, we cannot process any requests without these photos or a valid order ID. After our team reviews your documentation, we will reach out regarding your replacement or credit.
Exclusions
We kindly request your understanding that we cannot offer refunds or swaps for:
- Simple change of heart or personal preference.
- Mistakes made during the selection or checkout process.
- Any product that appears used, opened, or tampered with.
- Problems arising from shipping carrier delays.
- Any issue not involving damage or shipping errors.
By completing your purchase with Skin Tea LLC, you agree to these stated terms.
Thank you for choosing Skin Tea. We appreciate your trust in our self-care rituals.